dior88 Privacy Policy

1. Who We Are

dior88 ("we", "us", "our") operates the online gambling platform accessible at dior88.win. We are the data controller in respect of personal data collected from our Members through the dior88 platform. References to "you" or "your" in this Privacy Policy refer to any individual who accesses the dior88 Platform or holds a dior88 Account.

This Privacy Policy applies to all personal data collected through the dior88 website, mobile application, and any related services. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

dior88 collects personal data in several ways — directly from you when you register, use the Platform, or contact our support team; automatically through your use of the Platform; and from third parties in limited circumstances. The categories of data we collect include:

We do not collect sensitive personal data (such as health, religious, or political data) except where required for responsible gaming purposes — for example, where a Member voluntarily discloses a gambling problem in order to access self-exclusion support.

3. How We Use Your Personal Data

dior88 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your dior88 Account, including processing deposits and withdrawals in MYR via Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank2u, CIMB Clicks, and other supported Malaysian payment methods.
• Identity & age verification (KYC): To verify that you meet dior88's minimum age requirement of 21 years and to confirm your identity in accordance with our licensing and anti-money laundering obligations.
• Service delivery: To provide access to sports betting, live casino, slots, lottery, and other gaming services on the dior88 Platform.
• Customer support: To respond to your queries, resolve disputes, and provide technical assistance through our 24/7 English-language support team.
• Fraud prevention and security: To detect and prevent unauthorised access, fraudulent activity, money laundering, and other prohibited conduct on the dior88 Platform.
• Responsible gaming: To monitor for indicators of problem gambling, enforce self-exclusion requests, and apply deposit or session limits as set by you or required by our licensing obligations.
• Legal and regulatory compliance: To meet our obligations under applicable gaming licensing requirements, anti-money laundering (AML) regulations, and other applicable laws.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about new features on dior88 — but only where you have opted in to receive marketing communications. You may opt out at any time via your account settings.
• Platform improvement: To analyse usage patterns and performance data to improve the dior88 Platform, fix bugs, and optimise the user experience for our Malaysian members.

4. Legal Basis for Processing

dior88 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your dior88 Account and provide the gambling services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML obligations, and gaming licence conditions.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and certain cookie uses, where we have obtained your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing & Third Parties

dior88 does not sell, rent, or trade your personal data. We share data only in the following limited circumstances and only to the extent necessary:

• Payment processors: Financial data is shared with payment service providers (e.g., FPX, DuitNow, e-wallet operators) solely to process your transactions.
• Identity verification providers: Identity and document data is shared with third-party KYC service providers to facilitate age and identity verification.
• IT and hosting providers: Technical data is processed by our infrastructure and cloud hosting partners, who operate under strict data processing agreements.
• Responsible gaming partners: Where required by licensing conditions, data may be shared with gambling-specific self-exclusion registries or problem gambling support organisations.
• Regulatory and law enforcement authorities: dior88 will disclose data to relevant authorities where required by law, court order, or our gaming licence obligations — including for AML reporting purposes.

All third-party processors engaged by dior88 are subject to data processing agreements that restrict their use of your data to the specific purpose for which it was shared.

6. Cookies & Tracking Technologies

The dior88 Platform uses cookies and similar tracking technologies to operate and improve the service. The categories of cookies we use include:

• Essential cookies: Required for the Platform to function — including session management, login state persistence, and security tokens. These cannot be disabled without breaking core Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how Members use the Platform — pages visited, session duration, feature usage. This data helps dior88 identify areas for improvement.
• Preference cookies: Store your UI preferences such as display settings and preferred language.
• Marketing cookies: Used only where you have given consent, to personalise promotional content shown within the Platform.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to use the dior88 Platform. For more information on managing cookies, refer to your browser's help documentation.

7. Data Retention

dior88 retains personal data for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active accounts: Personal data is retained for the duration of your active membership with dior88.
• Closed accounts: Following account closure, dior88 retains identity, transaction, and KYC records for a minimum of five (5) years to comply with AML regulations and gaming licence requirements.
• Marketing data: Where you have opted in to marketing communications, we retain your marketing preferences until you opt out. Following opt-out, data is retained only as a record of the opt-out.
• Support records: Live chat transcripts and support correspondence are retained for two (2) years from the date of the interaction.

After the applicable retention period, personal data is securely deleted or anonymised.

8. Data Security

dior88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption of all data in transit between your device and dior88's servers;
• Encryption of sensitive data at rest, including financial and identity data;
• Access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of the Platform infrastructure;
• Two-factor authentication available for Member accounts and enforced internally for staff systems.

While dior88 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, dior88 will notify affected Members and relevant authorities in accordance with applicable obligations.

9. Your Data Rights

As a dior88 Member, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data dior88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations (for example, AML and gaming licence record-keeping requirements may prevent immediate deletion of certain data).
• Right to restrict processing: In certain circumstances, you may request that dior88 restrict the processing of your personal data while a concern is being investigated.
• Right to data portability: You may request a copy of data you have provided to dior88 in a structured, commonly used format.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time via your account settings or by contacting our support team.

To exercise any of these rights, please contact dior88's support team via live chat (available 24/7 on the Platform) or email at [email protected]. We will respond to requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, of which you will be informed.

10. Children's Privacy

The dior88 Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under this age. If dior88 becomes aware that personal data has been collected from an underage individual, we will immediately close the associated account, delete the personal data (subject to any retention obligations), and return any deposited funds to the source payment method.

If you believe an underage individual has created a dior88 account, please contact our support team immediately.

11. Changes to This Privacy Policy

dior88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Where changes are material, dior88 will provide notice via the Platform and, where practicable, by email to your registered address. Continued use of the dior88 Platform following the effective date of any revision constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how dior88 handles your personal data, please contact our team:

• Live Chat: Available 24 hours a day, 7 days a week, via the dior88 Platform.
• Email: [email protected] — displayed as plain text only; not a clickable link.

Our support team serves Members across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and all other regions — in English, around the clock.